Last updated: November 2026
This policy explains how Garage Conversion Liverpool (“we”, “us”) collects and uses personal information when you visit garageconversionliverpool.co.uk, phone us, email us or send an enquiry through our form. We are the controller of that information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Questions about this policy can be sent to [email protected].
What personal information do we collect?
Depending on how you contact us and whether a project goes ahead, we may hold:
- your name, phone number and email address;
- the address of the property and details of the garage, such as its type and size;
- what you would like the room to be used for and any planning or building history you tell us about;
- photos, sketches or existing drawings you send us;
- notes from calls and site visits, quotes, drawings, approval paperwork and records of the work carried out.
If a room is being converted for a particular person, such as an older relative, please only tell us what we need to plan the room. You do not need to give us health details.
When you browse the website, basic technical information such as your IP address, browser type and the pages you view may be processed by our hosting provider to run and secure the site. If you accept analytics cookies, we also collect information about how the site is used.
How do we use it?
- to answer your enquiry and call you back;
- to arrange a visit to look at the garage, and to prepare a written quote;
- to arrange drawings, building control applications and inspections where a project goes ahead;
- to plan and carry out the work and keep a record of it;
- to deal with questions or complaints after the work is finished;
- to improve the website, where you have agreed to analytics cookies;
- to meet our legal, tax and accounting obligations.
We do not sell your information and we do not use it for unrelated marketing.
What is our lawful basis?
- Contract: to respond to a request for a quote and to carry out work you have asked for.
- Legitimate interests: to keep sensible business records, secure the website and handle follow-up questions, where this does not override your rights.
- Legal obligation: where the law requires us to keep records.
- Consent: for analytics cookies. You can withdraw consent at any time.
Who do we share it with?
A garage conversion involves several parties, and some need your details to do their part. Where a project goes ahead, we may share relevant information with:
- the architect or architectural technician preparing drawings;
- building control, whether your local authority or a Registered Building Control Approver, for applications and inspections;
- the electricians, plumbers, Gas Safe registered engineers and other trades working on the job;
- a qualified asbestos surveyor or contractor, if suspected asbestos needs testing or removal.
We only share what each of them needs. Building control applications may become part of a public register held by the local authority, which is outside our control.
We also use service providers who process data on our behalf, such as our website host, email provider and, if you consent, an analytics provider. Some may store data outside the UK; where they do, we rely on safeguards recognised under UK law. We may disclose information where the law requires it, or to protect our legal rights.
How long do we keep it?
If you contact us and do not go ahead, we keep your enquiry details for up to 12 months and then delete them. If we carry out work, we keep the job records, quotes, drawings, approval paperwork and correspondence for up to 6 years after completion, so we can answer questions about the work (for example when you sell the house) and meet accounting requirements. Photos are kept for the same period as the job they relate to.
Cookies
The website uses cookies that are strictly necessary for it to work. Analytics cookies, which show us which pages are visited and how people find the site, are only set if you agree to them through the cookie banner. You can change your choice by clearing cookies in your browser and visiting the site again.
What are your rights?
Under UK GDPR you can:
- ask for a copy of the personal information we hold about you;
- ask us to correct anything that is wrong or incomplete;
- ask us to delete your information when we no longer need it;
- ask us to restrict how we use it, or object to use based on legitimate interests;
- withdraw consent where we rely on it;
- ask for your information in a portable format, where that applies.
To use any of these rights, email [email protected]. We will reply within one month.
How do we keep it secure?
We limit access to people who need it and use reputable providers for hosting and email. No system is completely secure, but we take reasonable steps to protect what you share with us.
How can you complain?
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.